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Data and deletion

Pause Instagram, disconnect Instagram, cancel the plan, or delete the whole login. Check a Meta deletion request at sendlinkto.me/deletion.

These actions look similar and do different jobs. Pick one on purpose.

ActionWhereWhat is removedPlan
Pause InstagramManage, Pause accountNothing. Tokens stay. Automations turn off. Slot frees.Unchanged
Disconnect InstagramManage, type DISCONNECTThat Instagram's tokens, automations, logs, templates, mediaUnchanged
Cancel planBilling, Cancel subscriptionPaid entitlements end (now or at period end)Moves toward Free or ends paid
Delete the loginEmail support@sendlinkto.meThe Send Link To Me userStaff process the request
Locked purgeAutomatic after 60 days unpaidInstagram product data if you neither pay nor Continue on FreeAlready locked
Meta revokeInstagram / Meta Apps and WebsitesPlatform data via our callbackUnchanged

Pause and disconnect steps: Manage Instagram. Cancel steps: Change or cancel a plan.

Disconnect one Instagram

Open Manage for that account.
Danger zone, then Disconnect and delete data.
Type DISCONNECT in Type DISCONNECT to confirm.

This does not cancel Billing.

Delete the entire login

Email support@sendlinkto.me from your registered address.
Use subject Delete my account.
Wait for support to confirm. You can also use Live chat support.

There is no self-serve delete button in Settings.

Meta revoke and the status page

If you remove Send Link To Me in Instagram or Meta Apps and Websites, Meta calls our data-deletion callback. We process that request.

Check progress at Data deletion:

Enter the code Meta gave you (?code= on the URL also works).
Read the status: pending, completed, or failed.

The page title is Check a deletion request. It is a status lookup, not a form that starts deletion.

Callback URL Meta stores: https://api.sendlinkto.me/webhooks/meta/data-deletion.

What we store (short)

Email and session, Instagram account details you connect, encrypted access tokens, automation settings, template media, billing identifiers, comment events and DM outcomes (including commenter ids and usernames needed to send private replies), optional lead fields, and marketing page views (IP, approximate location, referrer, campaign tags, visitor cookie).

Comment and DM logs, and unlinked visitor records, are pruned at about 90 days.

Full legal text: Privacy, Terms, Meta usage.

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