Change or cancel a plan
Upgrade, downgrade, or cancel from Billing. Grace is 5 days. Lock then a 60-day purge. 14-day money-back when you are eligible.
Change plans on Billing, not Settings. Settings only has Open Billing.
Cancel plan is not disconnect Instagram, not pause Instagram, and not delete your login. See Data and deletion.
Open Billing
Checkout uses Razorpay. India: INR, UPI Autopay available. Other countries: USD, international card. You are charged in the currency shown at Checkout.
If a downgrade needs fewer Instagrams or fewer active automations, the flow asks which accounts and rules stay on. Choose what stays active on Free when you cancel into Free.
Upgrade
Growth is the first plan with schedule, media DMs, carousel DMs, and name / email / phone capture.
Grace, lock, and 60-day purge
If a paid renewal fails:
- Status can show Payment past due. Grace period or Billing grace period. Grace is 5 days.
- After unpaid grace, status is locked. Banner: Account paused: payment required. Processing stops. Data is not deleted at lock.
- Choose a paid retry, or Continue on Free (choose limits).
- Data is kept for 60 days from when the pause started. If you neither pay nor continue on Free, Instagram product data is purged.
Locked events can show billing_locked.
14-day money-back
If this is your first paid window and moneyback_ends_at is still in the future, Cancel subscription can offer Refund and cancel now. The modal can show money-back available until a date.
After that window: Cancel at period end. No unused-days refund.
Cancel the subscription
Cancel does not disconnect Instagram by itself. Tokens can stay. If you also want that Instagram's automations and media gone, use Manage and type DISCONNECT. If you want the entire login gone, email support@sendlinkto.me with subject Delete my account.