Answers before you connect

Send Link To Me is Instagram comment-to-DM automation for creators. You connect a Business or Creator account, pick a post or Reel, set a keyword, and choose a DM template. When someone comments that keyword, we send them a private reply that can nudge a follow and keep the conversation in Direct. You can also post a short public reply under their comment.

Send Link To Me is a self-serve SaaS at sendlinkto.me. Support is Live chat support, or email support@sendlinkto.me. Product details are on the About page.

Yes. Meta only allows this kind of automation on Instagram Business or Creator accounts. Personal accounts cannot connect.

Yes, when you use official APIs. We use Meta's official Instagram Login and Graph APIs with the permissions you approve. We do not scrape Instagram or use unofficial clients. You still need to follow Instagram and Meta Platform Terms.

Four Instagram Login scopes: basic profile and media, manage comments, manage messages, and content publish. That lets us list your media, hear new comments, send private replies, and publish or schedule from the dashboard. Details are on the Meta usage policy page.

A keyword is a word or short phrase you choose, for example LINK or PRICE. When a top-level comment matches (exact or contains, based on your setting), we run that automation. Reply threads under someone else's comment are ignored so you do not spam nested conversations.

Text with links, button templates, images, video, PDF, and carousel cards depending on your plan. Free and Starter cover text and text + link DMs. Growth and above unlock richer media. Images and files for your account are stored and served through our media hosting.

Yes on Growth and above. After someone confirms in chat, you can optionally ask for name, email, and phone before your offer lands. Free and Starter still get confirm and follow-gate. Lead fields are optional per automation.

Not always. Meta allows about one private reply per comment. If we already replied to that comment, we will not send again. Private replies also have a time window (about 7 days after the comment). After that, Meta will not accept a private reply for that comment.

Meta rate limits. Messaging actions are capped at roughly 750 per hour per Instagram account. When you hit that ceiling, we queue and retry so your account stays within the rules. Short delays are normal during busy launches.

A send is a successful final automation DM: when your configured link or template lands in the inbox. Follower consent prompts, “I’m following” nudges, and duplicate retries do not count toward the monthly send limit. Failed or skipped events (wrong keyword, already replied, rate limited) also do not count. Active automations are rules you leave enabled on posts or Reels.

No. Every plan includes unlimited contacts. We meter active automations and monthly final DMs only, so your bill does not jump just because more people comment or message you.

One plan covers your Send Link To Me login. You can connect multiple Instagram accounts up to your plan limit and manage them from the same dashboard. Limits apply across that login (account slots) and per Instagram account (automations and Free send caps).

Free: 1 Instagram account, 1 automation, 1K sends per account, post now only, text + link DMs. Starter: 1 account, 10 automations, unlimited sends, post now only, text + link DMs. Growth: 2 accounts, 30 automations each, unlimited sends, schedule, media DMs, name/email/phone capture. Pro: 5 accounts, unlimited automations and sends, schedule, media DMs. Scale: 15 accounts, unlimited automations and sends, schedule, media DMs. Yearly plans include 2 months free versus paying month to month. India is billed in INR. All other countries are billed in USD. Amounts are not converted live from rupees. Meta messaging rate limits still apply. Unlimited contacts on every plan.

Yes. Account slots are enforced on your login. Automations and Free monthly final DMs are enforced per Instagram account. On the website, upgrade on the Billing page. Paid website plans bill through Razorpay. India pays in INR. All other countries pay in USD. We receive settlement in INR. UPI Autopay is available on INR plans only. On the Shopify App, paid plans bill through Shopify App Pricing. Shopify collects payment. Change plan in Shopify Admin.

Your email and session, Instagram account details you connect, encrypted access tokens, automation settings, template media, billing identifiers, and logs of comment events and DM outcomes (including commenter ids/usernames needed to send private replies). Optional lead fields you collect in chat (name, email, phone) are stored with that contact. On the Shopify App we also store shop domain, an encrypted Shopify offline token, catalog data used in DMs, unique offer codes, and attributed order totals when a shop link or offer code matches. Lead fields you collect in a Shopify automation can be written to a tagged customer on that shop. Marketing page views store IP, approximate location, referrer, and campaign tags with a visitor cookie, kept up to 90 days. Comment/DM logs are kept up to 90 days. See the privacy policy for processors, Platform Data use, and deletion.

Remove the Instagram account from your dashboard to delete that account's tokens, automations, logs, templates, and media. Disconnecting Instagram does not cancel your Send Link To Me subscription. On the website, cancel billing from Settings. On the Shopify App, cancel in Shopify Admin or uninstall the app. You can also revoke the app in Meta settings (Meta may call our data-deletion callback). For help, use Live chat support. To delete your entire Send Link To Me login, email support@sendlinkto.me from your registered address with subject “Delete my account”.