Answers before you connect

Send Link To Me is Instagram comment-to-DM automation for creators. You connect a Business or Creator account, pick a post or Reel, set a keyword, and choose a DM template. When someone comments that keyword, we send them a private reply that can nudge a follow and keep the conversation in Direct. You can also post a short public reply under their comment.

Send Link To Me is a self-serve SaaS at sendlinkto.me. Support is Live chat support, or email support@sendlinkto.me. Product details are on the About page.

Yes. Meta only allows this kind of automation on Instagram Business or Creator accounts. Personal accounts cannot connect.

Yes. On Android, get Send Link To Me from Google Play. It notifies you about new DMs and leads, and has your inbox, automations and Coach. On iPhone and iPad, open app.sendlinkto.me/install in Safari and add the dashboard to your Home Screen, where it opens full screen like an app. Notifications are on Android only for now. You log in with the same account everywhere.

Yes, when you use official APIs. We use Meta's official Instagram Login and Graph APIs with the permissions you approve. We do not scrape Instagram or use unofficial clients. You still need to follow Instagram and Meta Platform Terms.

Four Instagram Login scopes: basic profile and media, manage comments, manage messages, and content publish. That lets us list your media, hear new comments, send private replies, and publish or schedule from the dashboard. Details are on the Meta usage policy page.

Claude, ChatGPT, DeepSeek, and Cursor can use the same Send Link To Me product as the dashboard: automations, templates, posts and schedules, contacts, and analytics. Photos and videos use a direct file link or an upload page. Plan changes, payments, and connecting Instagram stay on the website.

We mean browsing a catalog inside an Instagram DM: shoppers tap through product and collection cards without leaving the chat. We are not claiming to be the only comment-to-DM app.

A keyword is a word or short phrase you choose, for example LINK or PRICE. When a top-level comment matches (exact or contains, based on your setting), we run that automation. Reply threads under someone else's comment are ignored so you do not spam nested conversations.

Text with links, button templates, images, video, PDF, and carousel cards depending on your plan. Basic covers text and text + link DMs. Growth and above unlock richer media. Images and files for your account are stored and served through our media hosting.

Yes on Growth and above. After someone confirms in chat, you can optionally ask for name, email, and phone before your offer lands. Basic still gets confirm and follow-gate. Lead fields are optional per automation.

Yes, on every paid plan. The inbox shows DMs on your connected account as they arrive, plus the last 20 messages of each older chat (Instagram's import limit). You see what fans sent, what your automations sent, and replies from the Instagram app, with photos, videos, voice notes, and shared posts. Reply with text, photos, files, or a heart within 24 hours of their last message, which is Instagram's rule. Tag people, keep private notes, save replies with shortcuts, and build segments like "shared an email and follows you". Inbox replies never count as sends.

For Claude, open https://claude.ai/directory/connectors/send-link-to-me and press Connect. Sign in with your Send Link To Me email code or Google, then allow View, Change automations, Publish, Contacts, and Stay signed in. Cursor, Claude Code, and DeepSeek use an access key from AI assistants. ChatGPT adds https://api.sendlinkto.me/mcp and signs in. Do not put the key in the URL.

Plan changes, payments, and connecting Instagram are finished in the dashboard. The assistant can tell you to open those pages. It cannot start checkout or Instagram login for you.

No. Publishing, scheduling, cancelling, and deleting wait until you confirm, and so does turning an automation off with its on and off switch. Reading your account, automations, and analytics does not need that extra confirm.

No. Write, Rewrite and the other AI helpers only show versions and ideas. Nothing is written into a field, saved or sent until you click it, and Undo puts your old text back. Coach never posts or sends either. When you correct it in chat, it saves that correction to your voice right away, and you can undo it. AI checks are off until you turn one on. While off, they only note what they would have done.

No. Rewrite keeps every link, price, number, code, @handle, hashtag and placeholder exactly as you wrote it, and a version that changes one is dropped before you see it. Write only uses the links, prices, numbers and codes in your note, caption, keywords or DM, so it never makes up an offer or a price.

Four optional checks for each Instagram account: Spam check, Similar words (so a comment like "lnk pls" can get your LINK DM), Lead answer check and Message tags. Each starts off and checks a small sample, up to 25 a day, to show what it would have done. Mark those decisions Right or Wrong, then turn a check on when you trust it. A check never blocks or changes a send unless it is on, and if AI fails, things work as they do today. Message tags runs in the inbox, on paid plans.

Write, Rewrite, keyword ideas and AI checks run on the same infrastructure as the rest of Send Link To Me, and that text is not sent to outside AI companies. Coach works differently. It is on paid plans and off until you turn it on for an Instagram account. Then it sends the reels it watches, the captions and like and comment counts of your recent posts, comments people leave on your reels, your follower count, your automations and what they brought in, your answers and your chats with Coach to AI service providers working under contract with us, who process them only to provide Coach and never train models on them. Videos are deleted right after Coach watches them. We never train models on your posts, comments or DMs, and AI request logs leave out the words you or your followers wrote. AI check decisions, with a short excerpt so you can review them, are deleted after 30 days, or when you disconnect the account. Coach data is deleted when you turn Coach off or disconnect the account.

Coach writes in the language you use in your reels, and in your own mix: English, Spanish, Portuguese, French and more, Hinglish and Tanglish, and Indian languages in their own script or in English letters. Rewrite keeps the language you wrote in, so Hinglish stays Hinglish. Write uses the language of your note, then of your caption, then English. Suggest keywords can find the keyword your caption asks for in English, Hindi, Hinglish, Tamil, Spanish and Portuguese.

AI help is included on every plan, Free too, with fair use limits of 20 requests a minute and 300 a day for each login. The daily count resets at midnight UTC. If AI is busy, its buttons pause for a moment and the rest of the dashboard keeps working. Inbox voice notes get text for up to 20 minutes of audio per account a day. Coach is separate, with its own monthly allowance on paid plans.

No. AI help is built into your dashboard on every plan: Write, Rewrite, keyword and reply ideas, and AI checks. Coach is the AI chat in your dashboard that writes in your voice, on paid plans. AI assistants is a separate, free connection that lets Claude, ChatGPT or Cursor run your account from their own apps, and they can ask Coach for you too.

Coach is the AI coach in your dashboard and the Shopify app. It learns your account from your own reels, then writes scripts, hooks, captions, ideas, carousels and shoot plans in your voice and language mix. It also checks reels and posts before you post, suggests when to post, finds this week's trends, sends a weekly plan, and sets up the DM or schedules a post once you confirm. It is on paid plans with a monthly allowance, and off until you turn it on for an Instagram account.

Each paid plan includes a monthly Coach allowance, shown as a percent used, and one allowance covers every Instagram account on your login. Learning a new Instagram account and its first ideas are free, and so are best times. Everything else, including relearning, reel checks and trend searches, uses it. You get a heads-up at 80%, and at 100% Coach pauses until the allowance resets. You are never charged extra.

When you turn Coach on for an Instagram account, it sends your reels with their sound (up to 10 when it learns your account, then new ones you post while you use Coach, plus any reel you add with @), your photo and carousel posts, the captions and like and comment counts of your recent posts, comments people leave on your reels, your follower count, your automations and what they brought in (DMs sent, link clicks, leads and orders), your answers to a few questions, what you type in Coach, and the files and YouTube links you attach, to AI service providers working under contract with Send Link To Me. They use it to provide Coach and to keep their service safe, and never train models on it. For /trends, a web search gets your niche, region, language and a short summary of your profile. Videos are deleted right after Coach watches them, and attached files within a day. Coach never reads your DMs. You can turn Coach off at any time, which deletes what it kept. The AI processing section of our Privacy Policy has the details.

Not from a link: Coach only opens reels from the Instagram account you connected, and we never download other creators' reels. If you have the rights to use a reel, save it with Instagram's own Download button and attach the video, or paste a YouTube link, and Coach can check it or learn from it in that chat.

No. Coach can propose a comment to DM automation, a change to one, turning one on or off, or a post to schedule or publish with its DM, and it shows you exactly what will happen. Nothing is created, changed, scheduled or posted until you tap the button, and it goes through the same plan limits and checks as the dashboard. Coach never deletes automations, sends DMs to people or spends money.

When you send /trends, Coach searches the web for what is trending this week in your niche, region and language, then picks the trends that fit you, with one way to use each in your voice. Your ideas, scripts, hooks, captions, carousels and checks also use what is trending for your niche, language and topics, kept fresh every day and mixed with your own voice. Coach uses only what fits and never forces a trend. You can run up to 4 trend searches a day for each Instagram account, and the Trending page is free on every plan.

Yes, on the Shopify app's Growth and Pro plans, with its own monthly allowance. It leans toward product reels (demos, unboxing, styling, before and after, offers), can look up your store's products, and never makes up a product, price or discount.

Not always. Meta allows about one private reply per comment. If we already replied to that comment, we will not send again. Private replies also have a time window (about 7 days after the comment). After that, Meta will not accept a private reply for that comment.

Meta rate limits. Messaging actions are capped at roughly 750 per hour per Instagram account. When you hit that ceiling, we queue and retry so your account stays within the rules. Short delays are normal during busy launches.

Yes. Every new account on the website and the Android app gets 14 days with every feature, the inbox and AI Coach included, with no card needed. Pick a plan any time: it starts the day you pay, and everything you set up stays as it is. If the 14 days end before you pick one, your automations pause until you do, and nothing is deleted. The Shopify app has its own Free plan instead.

A send is a successful final automation DM: when your configured link or template lands in the inbox. The unopened-link follow-up also counts when it goes out. Follower consent prompts, “I’m following” nudges, and duplicate retries do not count toward the monthly send limit. Failed or skipped events (wrong keyword, already replied, rate limited) also do not count. Active automations are rules you leave enabled on posts or Reels.

No. Every plan includes unlimited contacts. We meter active automations and monthly sends only, so your bill does not jump just because more people comment or message you.

One plan covers your Send Link To Me login. You can connect multiple Instagram accounts up to your plan limit and manage them from the same dashboard. Limits apply across that login (account slots) and per Instagram account (automations and Free send caps).

Basic: 1 Instagram account, 1 automation, 1K sends per account, post now only, text + link DMs. Growth: 2 accounts, 30 automations each, unlimited sends, schedule, media DMs, name/email/phone capture. Pro: 5 accounts, unlimited automations and sends, schedule, media DMs. Scale: 15 accounts, unlimited automations and sends, schedule, media DMs. Every plan includes the Instagram DM inbox and Coach. Yearly plans include 2 months free versus paying month to month. India is billed in INR. All other countries are billed in USD. Amounts are not converted live from rupees. Meta messaging rate limits still apply. Unlimited contacts on every plan.

Yes. Account slots are enforced on your login. Automations and Free monthly final DMs are enforced per Instagram account. On the website, upgrade on the Billing page. Paid website plans bill through Razorpay. India pays in INR. All other countries pay in USD. We receive settlement in INR. UPI Autopay is available on INR plans only. On the Shopify App, paid plans bill through Shopify App Pricing. Shopify collects payment. Change plan in Shopify Admin. The public listing is Coming soon.

No. Connecting Claude, ChatGPT, Cursor, or another assistant is free on every plan, including Free. There are no credits to buy and no add-on or separate AI plan. Anything the assistant creates counts toward your plan's limits, the same as when you do it on the dashboard.

They run the same automations but bill separately. The website is built for creators and bills through Razorpay. The Shopify app bills through Shopify and adds live catalog cards, unique discount codes and collection browse. Pick the one that matches how you sell.

Free is $0, Growth is $15 a month and Pro is $49 a month, billed by Shopify. Website plans are separate and listed on the pricing page.

It's coming soon on the Shopify App Store. If you sell on your own site, you can start free on the website today.

Your email and session, Instagram account details you connect, encrypted access tokens, automation settings, template media, billing identifiers, and logs of comment events and DM outcomes (including commenter ids/usernames needed to send private replies). Optional lead fields you collect in chat (name, email, phone) are stored with that contact. Assistant access keys are stored as a hash. If you connect an assistant, the tool response is sent to that assistant's service, and we keep the sign-in grant until you disconnect it. Assistant activity keeps a short summary of the tool and result for 90 days, not the message text, the chat, or the key. On the Shopify App we also store shop domain, an encrypted Shopify offline token, catalog data used in DMs, unique offer codes, and attributed order totals when a shop link or offer code matches. Lead fields you collect in a Shopify automation can be written to a tagged customer on that shop. Marketing page views store IP, approximate location, referrer, and campaign tags with a visitor cookie, kept up to 90 days. Comment/DM logs are kept up to 90 days. On paid plans, inbox messages (with copied media and voice note text), tags, and notes are kept until you disconnect that Instagram account. AI check decisions keep a short excerpt for 30 days so you can review them. If you turn on Coach for an Instagram account, we keep text notes about the reels it watched, your Coach profile, your voice rules, your chats and saved items until you turn Coach off or disconnect the account. Daily follower, like and comment counts for that account are kept up to 400 days, and also deleted when you turn Coach off or disconnect. See the privacy policy for processors, Platform Data use, and deletion.

Each assistant gets its own sign-in or access key. A key is shown once and stored only as a hash, and you can rotate or revoke it, or disconnect a signed-in assistant, on AI assistants at any time. Anything that posts, schedules, cancels, or deletes waits for your confirm.

Yes. AI assistants on your dashboard lists each tool call from the last 7 or 30 days with the assistant, the tool, and whether it worked, plus totals. Arguments, captions, and keys are not stored, and rows are deleted after 90 days.

Remove the Instagram account from your dashboard to delete that account's tokens, automations, logs, templates, media, and Coach notes, profile, voice rules, chats, library and daily counts. Disconnecting Instagram does not cancel your Send Link To Me subscription. On the website, cancel billing from Settings. On the Shopify App, cancel in Shopify Admin or uninstall the app. You can also revoke the app in Meta settings (Meta may call our data-deletion callback). For help, use Live chat support. To delete your entire Send Link To Me login, email support@sendlinkto.me from your registered address with subject “Delete my account”.