# Data and deletion (/docs/data-and-deletion)



These actions look similar and do different jobs. Pick one on purpose.

| Action               | Where                                                       | What is removed                                                | Plan                           |
| -------------------- | ----------------------------------------------------------- | -------------------------------------------------------------- | ------------------------------ |
| Pause Instagram      | Manage, Pause account                                       | Nothing. Tokens stay. Automations turn off. Slot frees.        | Unchanged                      |
| Disconnect Instagram | Manage, type `DISCONNECT`                                   | That Instagram's tokens, automations, logs, templates, media   | Unchanged                      |
| Cancel plan          | Billing, Cancel subscription                                | Paid entitlements end (now or at period end)                   | Moves toward Free or ends paid |
| Delete the login     | Email [support@sendlinkto.me](mailto:support@sendlinkto.me) | The Send Link To Me user                                       | Staff process the request      |
| Locked purge         | Automatic after 60 days unpaid                              | Instagram product data if you neither pay nor Continue on Free | Already locked                 |
| Meta revoke          | Instagram / Meta Apps and Websites                          | Platform data via our callback                                 | Unchanged                      |

Pause and disconnect steps: [Manage Instagram](/docs/manage-instagram). Cancel steps: [Change or cancel a plan](/docs/change-or-cancel).

## Disconnect one Instagram [#disconnect-one-instagram]

<Steps>
  <Step>
    Open Manage for that account.
  </Step>

  <Step>
    Danger zone, then Disconnect and delete data.
  </Step>

  <Step>
    Type 

    `DISCONNECT`

     in Type DISCONNECT to confirm.
  </Step>
</Steps>

This does **not** cancel Billing.

## Delete the entire login [#delete-the-entire-login]

<Steps>
  <Step>
    Email 

    [support@sendlinkto.me](mailto:support@sendlinkto.me)

     from your registered address.
  </Step>

  <Step>
    Use subject 

    **Delete my account**

    .
  </Step>

  <Step>
    Wait for support to confirm. You can also use Live chat support.
  </Step>
</Steps>

There is no self-serve delete button in Settings.

## Meta revoke and the status page [#meta-revoke-and-the-status-page]

If you remove Send Link To Me in Instagram or Meta Apps and Websites, Meta calls our data-deletion callback. We process that request.

Check progress at [Data deletion](/deletion):

<Steps>
  <Step>
    Open 

    [sendlinkto.me/deletion](/deletion)

    .
  </Step>

  <Step>
    Enter the code Meta gave you (

    `?code=`

     on the URL also works).
  </Step>

  <Step>
    Read the status: pending, completed, or failed.
  </Step>
</Steps>

The page title is Check a deletion request. It is a status lookup, not a form that starts deletion.

Callback URL Meta stores: `https://api.sendlinkto.me/webhooks/meta/data-deletion`.

## What we store (short) [#what-we-store-short]

Email and session, Instagram account details you connect, encrypted access tokens, automation settings, template media, billing identifiers, comment events and DM outcomes (including commenter ids and usernames needed to send private replies), optional lead fields, and marketing page views (IP, approximate location, referrer, campaign tags, visitor cookie).

Comment and DM logs, and unlinked visitor records, are pruned at about **90 days**.

Full legal text: [Privacy](/privacy), [Terms](/terms), [Meta usage](/meta-policy).

## Related [#related]

* [Manage Instagram](/docs/manage-instagram)
* [Change or cancel a plan](/docs/change-or-cancel)
* [Get help](/docs/get-help)