# Contacts and export (/docs/contacts-and-export)



Contacts lists people who shared name, email, or phone through your lead capture flows. Same person across automations appears once.

**Collecting** those fields in the DM needs Growth or higher. **Viewing and export** work on every plan, including Free. Contacts are unlimited. We do not charge by list size.

## Open Contacts [#open-contacts]

<Steps>
  <Step>
    Open the Instagram account.
  </Step>

  <Step>
    Go to Contacts.
  </Step>
</Steps>

Empty: No contacts yet. When someone completes lead capture on an automation, they show up here once per Instagram user.

Table: Contact, Email, Phone, Last seen, Captures. Page size: 25.

Click a row for Contact detail. Facts: Email, Phone, First seen, Last seen, Captures with a count. Missing values: Not collected.

## Search and filters [#search-and-filters]

<Steps>
  <Step>
    Type in Search name, email, phone, or username, then Search.
  </Step>

  <Step>
    Optionally pick one automation instead of All automations.
  </Step>

  <Step>
    Email: Has email or No email.
  </Step>

  <Step>
    Phone: Has phone or No phone.
  </Step>

  <Step>
    Choose Clear to reset. On a phone, open More filters first.
  </Step>
</Steps>

Turn on Name, Email, or Phone on the automation first, or this list stays empty. See [DM funnel and audience](/docs/dm-and-audience).

## Export the current filters [#export-the-current-filters]

Export always uses the **search box and filters you have selected now**, not the full unfiltered list.

<Steps>
  <Step>
    Set search and filters the way you want the file.
  </Step>

  <Step>
    Choose Export. While it runs: Exporting…
  </Step>

  <Step>
    Choose Download CSV or Download Excel.
  </Step>
</Steps>

Toasts: CSV download started for the current filters. or Excel download started for the current filters.

Files: `contacts-YYYY-MM-DD.csv` or `.xlsx`.

If the filtered list is empty, Export stays off. Hint: No contacts to export for the current filters.

<Callout type="info">
  Lead collection in chat is Growth, Pro, or Scale. If you are on Free or Starter, you can still open Contacts and export rows you already have. You cannot turn on Name, Email, or Phone on new automations until you upgrade.
</Callout>

## Related [#related]

* [DM funnel and audience](/docs/dm-and-audience)
* [Plans and meters](/docs/plans-and-meters)
* [Data and deletion](/docs/data-and-deletion)