# Change or cancel a plan (/docs/change-or-cancel)



Change plans on **Billing**, not Settings. Settings only has Open Billing.

Cancel plan is not disconnect Instagram, not pause Instagram, and not delete your login. See [Data and deletion](/docs/data-and-deletion).

## Open Billing [#open-billing]

<Steps>
  <Step>
    In the sidebar choose Billing, or from Settings choose Open Billing.
  </Step>

  <Step>
    Read Current plan and the meters.
  </Step>

  <Step>
    Pick a paid plan, or stay on Free.
  </Step>
</Steps>

Checkout uses Razorpay. India: INR, UPI Autopay available. Other countries: USD, international card. You are charged in the currency shown at Checkout.

If a downgrade needs fewer Instagrams or fewer active automations, the flow asks which accounts and rules stay on. Choose what stays active on Free when you cancel into Free.

## Upgrade [#upgrade]

<Steps>
  <Step>
    Open Billing.
  </Step>

  <Step>
    Select Starter, Growth, Pro, or Scale. Use Yearly · 2 months free if you want the yearly price.
  </Step>

  <Step>
    Finish Checkout.
  </Step>
</Steps>

Growth is the first plan with schedule, media DMs, carousel DMs, and name / email / phone capture.

## Grace, lock, and 60-day purge [#grace-lock-and-60-day-purge]

If a paid renewal fails:

1. Status can show Payment past due. Grace period or Billing grace period. &#x2A;*Grace is 5 days.**
2. After unpaid grace, status is locked. Banner: Account paused: payment required. Processing stops. Data is **not** deleted at lock.
3. Choose a paid retry, or Continue on Free (choose limits).
4. Data is kept for **60 days** from when the pause started. If you neither pay nor continue on Free, Instagram product data is purged.

Locked events can show `billing_locked`.

## 14-day money-back [#14-day-money-back]

If this is your first paid window and `moneyback_ends_at` is still in the future, Cancel subscription can offer **Refund and cancel now**. The modal can show money-back available until a date.

After that window: **Cancel at period end**. No unused-days refund.

## Cancel the subscription [#cancel-the-subscription]

<Steps>
  <Step>
    On Billing, under Current plan, choose Cancel subscription.
  </Step>

  <Step>
    Confirm Cancel subscription?
  </Step>

  <Step>
    Choose what stays active on Free if the modal asks you to pick accounts or automations.
  </Step>

  <Step>
    Confirm Refund and cancel now, or Cancel at period end, depending on eligibility.
  </Step>
</Steps>

<Callout type="warn">
  Cancel does not disconnect Instagram by itself. Tokens can stay. If you also want that Instagram's automations and media gone, use Manage and type DISCONNECT. If you want the entire login gone, email [support@sendlinkto.me](mailto:support@sendlinkto.me) with subject Delete my account.
</Callout>

## Related [#related]

* [Plans and meters](/docs/plans-and-meters)
* [Manage Instagram](/docs/manage-instagram)
* [Data and deletion](/docs/data-and-deletion)
* [Get help](/docs/get-help)